Before You Renew: Is Your Managed Service Provider (MSP) Actually Delivering?

• 12 multiple-choice questions
• Built from real patterns we’ve seen in the field
• Instant results

Get the Power Back with Clarity and Confidence

If your MSP is doing right by you, we'll tell you that — and still point you to resources that help you get more value from what you already have.

If they’re not, we’ll tell you that, too — and point you to other resources that help you figure out what "good" looks like and what your next steps should be.

Why This Exists

Renewals don’t always happen because a partner is great. A lot of renewals happen because switching feels like a risk, or just because everyone is busy.  

But if your MSP relationship is creating friction, you usually feel it in the same places:

• You’re managing more vendors than you expected
• You’re chasing updates instead of getting answers
• You’re seeing repeat issues that should’ve been prevented
• You’re paying… but you can’t clearly explain what you’re getting in return

This quiz is designed to make that visible, so you can decide what’s worth fixing, what’s worth demanding, and what’s worth replacing. 

What the Quiz Checks

You’ll answer questions like:

• Does your MSP understand your business priorities beyond your tickets?
• When something breaks, do they own the problem end-to-end, including vendors?
• Do you have a proactive primary contact who checks in regularly?
• Do you get reporting you can actually use — trends, root causes, risks, recommendations — not just ticket counts?
• Can you clearly see what you’re paying for, without surprises?  

If you’re thinking, “Well… sometimes,” you’re exactly who this is for. 

What You Get at the End

At the end, you'll enter your email to see your results. Your outcome will land in one of three buckets:

You Have a Healthy Relationship

If your answers are mostly “yes,” we’ll tell you that. And we’ll share a research-backed resource to help you keep getting value, especially when adoption, change management, and internal buy-in get messy. 

You Could Be Getting More

If your answers are mixed, you’ll get language for what’s not clicking, so you can document the gaps and push your provider to improve.

Your MSP Isn't Meeting Baseline Expectations

If your answers are mostly “no,” we won’t sugarcoat it. You deserve proactive service, clear communication, real accountability, and a partner who helps your MSP spend function like an investment, not a cost center.